If you have not received your parcel within the delivery timeframe specified, please contact us immediately. We will advise you on the claiming process on a case per case basis. Please note that all claims outside of 30 days from receiving your order will not be considered.
We take no responsibility for delayed or non-delivery of your order if the delivery address is incorrect or incomplete.
However, if your parcel has been returned to us due to an incorrect address or inability to collect it from the Post Office, we will provide you a refund excluding shipping and handling fee. Kiwiana Hampers is not responsible for any additional freight costs incurred.